This policy explains our warranty, fees, payment methods, and refund terms. It applies to all repairs, parts, and equipment sold by SkyTech Supply in Grapevine, Texas.
All repairs include a 30-day warranty on parts and labor for the specific repair performed. If that same repair fails under normal use within 30 days, we will make it right at no additional charge.
The warranty does not cover: new or unrelated damage, crashes, water or liquid damage, customer-caused issues, tampering, equipment opened or serviced by another shop, or parts supplied by the customer. Customer-supplied parts carry no warranty.
A $50 diagnostic fee applies to repairs. If you approve the repair, the $50 is applied toward your total. If you decline the repair after receiving the quote, the $50 diagnostic fee is still due and is non-refundable.
Our secure payment processor is Square (card and tap-to-pay), which is our preferred payment method. In addition:
Payment is due upon completion or pickup unless otherwise arranged. Card refunds, when applicable, are issued back to the original card.
We accept mail-in repairs for out-of-area customers. Shipping both ways is the customer's responsibility. SkyTech Supply is not liable for any loss or damage that occurs during shipping, in either direction. We strongly recommend using insured, tracked shipping. We document all mail-in units with photos and video before shipping them back.
All drop-offs and pickups are by appointment only. The earliest drop-off is the next business day. Turnaround times are estimates and depend on the repair and parts availability. Ask about our next-business-day rush service (additional fee).
Equipment not picked up within 60 days of completion or notification is considered abandoned and may be sold or disposed of to recover unpaid charges and storage costs, as permitted by applicable law. Storage fees may apply after 30 days.
SkyTech Supply · 1785 State Hwy 26, Suite 200, Grapevine, TX 76051 · contact@skytechsupply.com · (817) 873-6662 (call) · (214) 235-9704 (text)